RETURNS & EXCHANGE POLICY
We take pride in customer satisfaction at Talis and if for any reason you do not love your purchase, return the item in its original condition within 30 days for a full refund, less shipping costs. Talis is not responsible for duties, taxes or return postage fees and original shipping charges are non-refundable.
Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached. Shoeboxes must be returned in undamaged condition. Please do not cover them with tape, place them in a larger box.
Frock and Frill: Please read the important notes on the red label before removing it. If you wish to return the Frock and Frill product, please do so in an unused condition, in the original packaging, with the red label attached.
We reserve the right to refuse any returns received 30 days after the post marked delivery date or if we determine that the merchandise does not qualify for a return. A 20% restocking fee may apply for returns accepted past our 30 days period.
A refund will be issued back to your original form of payment once we receive your returned item(s).
Please note, no refund or exchanges are accepted on sale items and jewellery such as necklaces, rings, bracelets and earrings unless they are faulty or not as ordered.
Damaged items: if you receive an item that is damaged, please contact customer service (firstname.lastname@example.org) immediately.
HOW TO SEND YOUR RETURN OR EXCHANGE
- We recommend you contact customer service in relation to your return or exchange.
- Indicate on your invoice whether you are exchanging or returning the item(s).
- For exchange: please indicate the desired style/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an email with the order number, the item, and size you would like on hold.
- Pack your item(s) and invoice into a bag or box.
- On the airway bill please include your invoice number. Please return your items using your carrier of choice to:
Talis Collection Order # ______ Suite 50, 20 Maddox Street ALEXANDRIA NSW 2015 AUSTRALIA
AUTHENTICITY & WARRANTY
Talis only carries merchandise that is authentic, and purchasing directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Customers are welcome to return any item they are unhappy with.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. Talis warranties all products to be free of such problems for the first 45 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 45 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 30 days unless the designer is willing to replace or reimburse the product at this time.
For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis.