Return / Exchange Policy

RETURNS & EXCHANGE POLICY

We take pride in customer satisfaction at Talis and if for any reason you are not completely in love with your purchase, you are entitled to an exchange or refund within 30 days of your purchase date. The product must be returned in new, unwashed condition and in original packaging with all original tags. In the case of a refund, neither the original shipping cost not the return shipping cost will be reimbursed. Refunds are issued once item is received by Talis, Talis is not responsible for lost packages by your courier. 

SALE PURCHASES: Are considered FINAL SALE upon payment and ineligible for return or exchange. For more information on our sales, see our Terms & Conditions.

HOW TO SEND YOUR RETURN / EXCHANGE 

Email customercare@talis.com.au with subject titled "Return" or "Exchange" and include your name and order number (TC-) in the email body. Order number can be found in your initial email receipt. We'll email you back within one business day with further instructions. 

We will try our best to action your return as soon as it is received however, refunds and store credits can take up to 5-10 business days to process once we've received your package. When it is complete, we will send you an email to let you know that it is on the way!

THINGS TO REMEMBER

When returning items to Talis, please ensure that:

  • Items are in their original condition, unworn, unwashed, unaltered, and free of damage and with all original tags attached. For hygienic reasons, we do not accept returns on jewellery such as necklaces, bracelets and earrings unless they are faulty.
  • Shoe boxes must be returned in undamaged condition. Please do not cover them with tape, place them in a larger box.
  • Frock and Frill: Please read the important notes on the red label before removing it. If you wish to return the Frock and Frill product, please do so in an unused condition, in the original packaging, with the red label attached.
  • Please ensure we receive the item within 30 days of the purchase date. Due to the fast paced nature of the business, we will be unable to accept returns that are received after this time frame and will be automatically shipped back to the customer. 
  • For your own peace of mind, we recommend that you use a trackable postage service with additional cover, as we are unable to process a refund or credit note for any parcels that get lost on their way to us.
  • Discounted items: please read our Terms & Conditions.
  • Original postage will not be refunded (including free shipping products) e.g. if you've purchased a dress for $249.95 with free shipping, you are entitled to return it for a refund however the total refunded amount will be $239.95 (Aus Order) or $234.95 (International Order)

DAMAGED ITEMS: if you receive an item that is damaged, please contact customer service at customercare@talis.com.au immediately. Talis will not replace items where it cannot be determined whether a flaw was present when the item arrived or whether it occurred during wash / wear.